This Privacy Policy explains how paytime collects, uses, discloses, and protects your personal information when you access or use the paytime platform. It is written in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable PAGCOR regulations.
A summary of the six core principles behind paytime's approach to your personal data and privacy
paytime only collects personal data that is directly necessary for account registration, KYC compliance, payment processing, and regulatory obligations. We tell you what we collect, why, and how we use it.
All personal data transmitted to and stored by paytime is protected by 256-bit SSL encryption. Your GCash credentials, bank details, and identity documents are never stored in plain text on paytime systems.
paytime does not sell, rent, or commercially share your personal data with any third party. Disclosure is strictly limited to certified payment processors, game providers under contractual data protection obligations, and PAGCOR regulatory requirements.
Under the Philippine Data Privacy Act, you have the right to access, correct, delete, object to processing, and port your personal data. paytime provides a clear process for exercising all of these rights through your Account Settings or Support.
paytime retains personal data only for as long as required to fulfil the purpose for which it was collected, to satisfy legal and regulatory retention obligations, or until you validly request deletion where applicable law permits.
paytime sends promotional communications only to Players who have explicitly opted in. You may withdraw marketing consent at any time from Account Settings or by contacting Support, without any impact on your Account access or game availability.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, hereinafter "DPA") and its Implementing Rules and Regulations, the Personal Information Controller in respect of all personal data collected through the paytime platform is the legal entity operating paytime.bet under the PAGCOR framework for Philippine online gaming (hereinafter "paytime," "we," "us," or "the Operator").
paytime has appointed a Data Protection Officer ("DPO") responsible for overseeing all data protection matters at the Operator. The DPO may be contacted using the details set out in Section 17 of this Policy.
This Privacy Policy applies to all personal data collected by paytime in connection with your use of the paytime website, platform, games, and related services accessible at paytime.bet. It applies to all registered Account holders, users who browse the platform without registering, and any individual who contacts paytime through any communication channel.
This Policy does not apply to third-party websites or services that may be referenced on paytime or accessible via links embedded in the platform. paytime is not responsible for the privacy practices of third-party game providers, payment processors, or other service providers, each of whom operates under their own privacy policies.
Note: By creating an Account on paytime or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein, to the extent that consent is the applicable legal basis for that processing.
paytime collects the following categories of personal data from registered Players and platform users:
3.1 Identity and Registration Data
3.2 Identity Verification (KYC) Data
3.3 Financial and Transaction Data
3.4 Gaming Activity Data
3.5 Technical and Device Data
3.6 Communications Data
Data Minimisation: paytime applies the principle of data minimisation — we collect only the personal data that is directly necessary for the specific purpose stated. If a data point is not required for account operation, regulatory compliance, or service delivery, paytime does not collect it.
paytime collects personal data through the following means:
Under the Philippine Data Privacy Act, paytime relies on the following legal bases for the processing of your personal data:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and identity verification | Performance of contract; Legal obligation (PAGCOR KYC requirements) |
| Deposit and withdrawal processing | Performance of contract; Legal obligation (AML/CFT legislation) |
| Gaming activity records | Performance of contract; Legitimate interests (security, fraud prevention) |
| Regulatory reporting to PAGCOR | Legal obligation under PAGCOR framework and Philippine law |
| Responsible gaming monitoring | Legal obligation; Legitimate interests (player welfare) |
| Marketing communications | Consent (opt-in only; may be withdrawn at any time) |
| Security monitoring and fraud prevention | Legitimate interests; Legal obligation |
| Customer support interactions | Performance of contract; Legitimate interests |
paytime uses the personal data it collects for the following purposes, all of which are directly connected to the operation of the platform and compliance with applicable law:
paytime does not use your personal data for any automated decision-making that produces legal or similarly significant effects on your Account without human review, except where required for immediate fraud prevention or AML compliance, in which case you have the right to request human review of any automated decision.
paytime uses cookies and similar tracking technologies when you access the platform through a web browser. These technologies help paytime deliver a functional, secure, and personalised experience. The categories of cookies paytime uses include:
paytime does not use third-party advertising cookies or tracking pixels that share your data with external advertisers. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair platform functionality.
paytime does not sell, rent, or commercially disclose your personal data to any third party. Personal data is shared only in the following strictly controlled circumstances:
No Data Sales: paytime will never sell your personal data to data brokers, advertising networks, or any commercial third party. Your data is used to operate paytime and comply with our legal obligations — nothing else.
Some of paytime's third-party service providers — including certain game technology providers and infrastructure services — may process data on servers located outside the Republic of the Philippines. Where such international transfers occur, paytime ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act.
These safeguards include contractual data processing agreements with all data sub-processors that impose data protection obligations at least equivalent to those required under RA 10173, as well as technical security measures including encryption of data in transit and at rest.
paytime does not transfer personal data to jurisdictions that the National Privacy Commission of the Philippines has assessed as providing inadequate data protection, without additional contractual and technical safeguards in place.
paytime implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:
Despite these measures, no system is entirely immune from security risks. paytime encourages all Players to use strong, unique passwords, enable SMS OTP verification, and promptly report any suspicious Account activity to paytime Support.
paytime retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law or regulatory obligation. The following retention guidelines apply:
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised. Data that forms part of an ongoing regulatory investigation or legal proceeding will be retained until the matter is concluded, regardless of the standard retention period.
As a data subject under the Philippine Data Privacy Act, you have the following rights in relation to your personal data held by paytime:
To exercise any of these rights, submit a written request to paytime's Data Protection Officer at the contact details provided in Section 17. paytime will acknowledge your request within three (3) business days and provide a substantive response within thirty (30) calendar days. Where a request is complex or paytime receives multiple concurrent requests, the response period may be extended by a further thirty (30) days with notice to you.
Where paytime is unable to fulfil a data rights request — for example, because the retention of data is required by law — we will explain the legal basis for that refusal in writing. You have the right to escalate unresolved data rights complaints to the National Privacy Commission of the Philippines.
paytime strictly prohibits the registration of Accounts by individuals under 21 years of age. paytime does not knowingly collect personal data from persons under 21. Where paytime identifies or is notified that personal data has been collected from an individual below the minimum age, paytime will take immediate steps to close the associated Account, delete the data where legally permissible, and return any deposited funds to the verified payment method.
If you believe that a minor in your household has registered an Account on paytime or provided personal data to us without parental consent, please contact paytime Support immediately. paytime will investigate and act on all such reports as a priority matter.
paytime sends promotional communications — including bonus offers, seasonal promotions, game announcements, and platform updates — only to Players who have explicitly opted in to receive such communications at the time of Account registration or thereafter through Account Settings.
You may withdraw your consent to receive marketing communications from paytime at any time by:
Withdrawal of marketing consent will be processed within five (5) business days. Opting out of marketing communications does not affect the delivery of transactional and operational communications related to your Account — including deposit confirmations, withdrawal notifications, KYC status updates, and security alerts — which paytime is required to send regardless of marketing preferences.
No Consent, No Marketing: paytime does not send promotional communications to Players who have not opted in. If you receive a message claiming to be from paytime offering promotions and you have not opted in, do not click any links and report it to [email protected] immediately — it may be a phishing attempt.
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected Players, paytime will notify the National Privacy Commission of the Philippines within seventy-two (72) hours of becoming aware of the breach, in accordance with the requirements of the Philippine Data Privacy Act and the National Privacy Commission's breach notification guidelines.
Where a breach is assessed as likely to result in a high risk to the rights and freedoms of affected Players — including risks to financial security or identity — paytime will also notify affected Players directly without undue delay. The notification will include a description of the nature of the breach, the categories of data affected, the likely consequences, and the steps paytime has taken or proposes to take to address the breach.
paytime maintains an internal data breach response plan that is reviewed and tested periodically as part of the Operator's ongoing security governance programme.
paytime may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or the way paytime operates. Material changes to this Policy will be communicated to registered Players through a notice displayed prominently on the paytime platform and, where the change affects how we process your personal data in a way that requires new consent, via direct notification to your registered mobile number or email address.
The effective date at the top of this Policy reflects the date on which the currently published version came into force. Continued use of paytime following the effective date of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with an update to this Policy, you should cease using the platform and contact paytime Support to close your Account.
The most current version of this Privacy Policy is always available at paytime.bet/privacy-policy.
For any queries, requests, or complaints relating to this Privacy Policy or the processing of your personal data by paytime, please contact the paytime Data Protection Officer through the following channels:
All data rights requests should be submitted in writing and must include your registered Account mobile number and full legal name for verification. paytime will acknowledge receipt within three (3) business days and respond substantively within thirty (30) calendar days.
If you are not satisfied with paytime's response to a data privacy complaint, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines, which is the supervisory authority responsible for the enforcement of the Philippine Data Privacy Act.
Responsible Gaming Note: If your data request relates to self-exclusion records or responsible gaming restrictions, please contact paytime Support via Live Chat and request to speak with the Responsible Gaming team directly. These requests are treated as priority matters to ensure your gaming restrictions are enforced promptly and completely across all paytime access points.
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